Zoho AI, branded as Zoho Zia, is an intelligent assistant embedded across Zoho's extensive suite of over 55 business applications, including Zoho CRM, Zoho Desk, Zoho Books, Zoho People, Zoho Analytics, and Zoho Mail. Launched in 2018, Zia represents one of the earliest and most comprehensive integrations of AI into a business software ecosystem, leveraging natural language processing, machine learning, and predictive analytics to enhance productivity across sales, marketing, customer support, finance, HR, and operations. In Zoho CRM, Zia provides predictive lead scoring, sentiment analysis of customer communications, anomaly detection in deal pipelines, and voice assistants that can update records through natural conversation. Zia can answer questions like "What are my top 5 deals this quarter?" or "Show me customers who haven't been contacted in 30 days" using plain English. In Zoho Desk, Zia automatically categorizes tickets, suggests solutions from the knowledge base, predicts ticket escalation risk, and generates response templates. Zoho Books benefits from Zia's expense categorization, anomaly detection in financial transactions, and cash flow predictions. Zoho Analytics includes Zia's conversational analytics, allowing users to ask questions about their data in natural language and receive visual reports instantly. Zia also powers contextual suggestions across the platform, such as recommending the best time to send emails, suggesting relevant contacts, and flagging unusual patterns in user behavior. What distinguishes Zoho AI from competitors is its deep integration across the entire Zoho ecosystem — data from CRM can inform predictions in Analytics, which can trigger actions in Desk, creating a truly unified AI experience. Zoho AI is included at no additional cost in Zoho's existing pricing plans, which range from $14/user/month for CRM Standard to $52/user/month for CRM Enterprise. Zoho Corporation, founded in 1996 by Sridhar Vembu and Tony Thomas, is a privately held company with over 15,000 employees and 100 million users globally. Zoho's AI strategy emphasizes privacy and data sovereignty, with all AI processing happening within Zoho's own data centers.
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Oneshot is an AI CRM built for WhatsApp and email communication with automated contact enrichment and conversation tracking for relationship-driven sales.